For Bill Payment Support please determine the nature of your inquiry and direct your question or issue to the appropriate area:

Questions or issues regarding payment processing:

Call us at 517.267.7200 or 888.267.7200 - 24 hours a day, 7 days a week

Examples of payment issues:

• Proof of payment. If a merchant requires verification that a payment has been made.
• Stop payment requests.
• Any transaction that returns a confirmation indicating an unsuccessful status.

Required information for proof of payment is :
Payee Name
Amount
Date of transaction
Day time phone number

Questions or issues regarding technical use of Bill Payment or your account:

Contact us at 517.267.7200 or 888.267.7200

Examples of technical issues:

• Questions on how to use the Bill Payment system.
• Questions about Bill Payment terms and conditions such as service fee.
• Questions on how to close your Bill Payment account.